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American Express Open Forum Article With CCG

How To Skyrocket Your Business Profits In Less Than 12 Months

American Express Open Forum Article:

http://www.openforum.com/articles/how-to-skyrocket-your-business-profits-in-less-than-12-months

August 24, 2011

In late 2008, Krista Neher was flying high. She’d recently launched Boot Camp Digital, a social media marketing company in Cincinnati, Ohio, and already had an impressive docket of clients. Even so, she wanted more.

“After my first year, I looked at my business model and reevaluated my game plan; I wanted more revenue streams,” she says.

(more…)

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6 Questions on Social Media with Jeffrey Stewart

6 Questions on Social Media with Jeffrey Stewart

Business 2 Community

http://www.business2community.com/expert-interviews/6-questions-on-social-media-with-jeffrey-stewart-052221

Jeffrey Stewart is the Chief Executive Officer at Creative Capital Group, a digital agency focused on creating branded solutions through online, mobile and social platforms.   As one of Los Angeles’s fastest growing agencies, Jeff has been an integral part in developing social media marketing campaigns that have garnered national attention and major celebrity & athlete participation.

Prior to starting Creative Capital Group, Jeff was an integral part of two next-generation technology and internet focused hedge fund/late-stage venture firms, overseeing the firms’ marketing, client service and business development initiatives. Jeff’s additional Wall Street experience includes positions in institutional fixed income trading and research/marketing.

1. How did you get your start in the industry?

Having spent the majority of my career analyzing technology and Internet businesses from an investment perspective, I was well aware of the power of social media marketing and fascinated by the dynamic nature of the ever-changing digital landscape.  When we decided to start the agency, our initial clients were constantly asking us to create custom campaigns using various social media platforms. Our growth brought forth management roles in major social campaigns with celebrities, athletes & brands that have demonstrated to us the inherent value in carefully orchestrated social experiences for users and seamlessly executed campaigns for our clients.

2. What is the biggest challenge facing your industry?

As society and business embrace social media, the biggest challenge facing our clients is how to create a highly engaging branded experience that delivers measurable results.  Social media is not about the number of people brands have in their communities, but rather the level of engagement that they see and with whom.  The faster you start measuring your success, the better.  The unique power of social is that it breaks from traditional demographic segmentation and allows a brand to literally identify the individual person – not just a broad target group – who is likely to be interested in its message. Savvy brands are learning to harness that power, and use it to listen, communicate and share in ways that ensure their message and their brand are being showcased in the most advantageous way.   Whether we are pre-launching a new product or creating a celebrity campaign to drive charitable donations, each campaign needs to be analyzed from both the brand and consumer perspective. From there, the final challenge is applying the results of our analysis in order to choose the most effective mediums from a vast and crowded social landscape.  The immediacy of social gives brands & consumers direct access to one another, the goal is to make sure the campaign addresses both simultaneously.

3. What is the secret to your social media success?

We take a different approach to social media.  While most agencies are comprised of individuals drawing from a media-only background, our finance, architecture and entrepreneurial backgrounds allow us to analyze our client’s business model and target audience through a much more multi-faceted scope. We combine proven business and media prowess in order to deliver custom social media experiences that reinforce the brand and incentivize audiences to participate, all tailored to a client’s unique business. Our success has come from our analytical approach to social media and ability to match effective methods with the right audience, as we strive to create branded campaigns that build brand loyalty through multimedia experiences (competitions, social gaming, video content, customer service).

In addition to our analytical approach to social media, we provide a wide variety of creative and development solutions that compliment and enhance all our campaigns.  Our services include custom website designs, mobile applications, search engine optimization, social media landing pages, and complimentary advertising & marketing campaigns.

4. What do you think is the future of social media?

Social media is constantly evolving with the convergence of the physical and digital worlds, and it will be even more prominent in the media landscape in the years ahead.  People are replacing information as the core around which the Internet is built, and the online experience is becoming increasingly customized to include highly targeted information, ads, communications and search results.  We will no longer need to search for information, as collected data will drive information to find us. Advertisers will look to social as the most valuable form of bought media as it gives way to the owned and earned in ways other media never could have done.  Secondly, we see the major social networks growing in their support and integration of social shopping (online e-commerce) and social gaming, as each will become a bigger part of the overall experience.  Thirdly, social networking will fragment as new companies enter the landscape and enhance the social experience in ways yet to be seen.  With each new company, we will see even further customization of your social experience and the future of the social media agency will be to master adapting at the speed of “share!”

5. What advice would you give to someone who is just starting out?

Brands need to find a variety of high-value ways to communicate with their target audience. First, understand your target audience and how they engage with social networks.  Every audience is different; understanding their online interests and behaviors is critical in deciding how best to market your business to them. Enrich your campaign by including methods that search out individuals with proven track records of interest and/or conversion with your brand or brands similar to your own.  Secondly, do not make any assumptions.  Understanding your target demographic requires starting with a blank slate, as you will be surprised to learn the habits of your target audience.  Extract value from your media campaign itself through detailed reporting, and ensure that your campaign can adapt on a moment’s notice in response to the data supplied by your analytics.  Third, ask your current clients how they perceive your brand.  Armed with all this data, you can script a social media campaign that brings your brand and audience together. The final and most important piece of the puzzle is mapping the plan of how you will drive your target’s social experience.  Never forget to extract value from your media campaign itself through detailed reporting of behaviors, and ensure that your campaign can adapt on a moment’s notice in response to the data supplied by your analytics to maximize optimization.

6. Where can we find you on the web/on Twitter/Facebook/etc.?

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Entrepreneur Interview: Jeffrey Stewart, Creative Capital Group

Entrepreneur Interview: Jeffrey Stewart, Creative Capital Group

http://businessinfoguide.com/entrepreneur-interview-jeffrey-stewart-creative-capital-group/

What does your company do?

Creative Capital Group is a creative agency focused on empowering entrepreneurs. This includes web design, mobile applications, online and print advertising, social media and digital marketing campaigns.

Was there a specific turning point when you realized your business was moving to the next level?

Once we realized that our clients starting thinking of us as part of their executive team, not just the agency.  We spend so much time just talking strategy and planning their goals and campaigns, that we’ve essentially become an extension of their firm and that’s when we see the real value in our services.

What processes or procedures have you implemented that have helped grow your company?
Technology for efficient management.

Fun work environment with incentive plans for great work or innovative ideas.

Strategic hiring to maximize effectiveness.

What is most rewarding about running your business?
The diversity of challenges faced everyday.  You need to be on your game all day long, as each decision has ramifications across your entire business.  I love it! Its forced me to view business in a whole new light and its enhanced my leadership abilities as well.

What challenges have you faced and how have you overcome them?
Growing too fast is a problem.  With growth comes infrastructure changes, employees/corporate culture, allocation of time etc.  You become less nimble as you grow and its imperative you have the operational side of your business in line before you ramp up.

If you were starting over today, what would you do differently?
I would have started 10 years ago.  Wall street taught me some great lessons, but you cant learn to be an entrepreneur, you just have to go out and learn from experience.

What advice do you have for other business owners?
Choose your partners carefully, its the single most important decision you can make.

Please list any favorite books, tools or resources (software, website, etc.) you would recommend for others:
How to Win Friends and Influence People – always a classic.

What is something that people might be surprised to learn about you?
My father was one of the greatest men that I’ve ever known and he used to tell me that you can always make more money, but its what you give back that truly matters.  My goal is to build a series of companies that give back in different ways, not just making a profit.

Is there anything else you would like to add?
Throughout history, entrepreneurs have always been at the forefront of our economic recoveries and subsequent expansions.  As we continue through a period of stagnant growth, the key to revitalizing our economy is embedded in our entrepreneurs.  I hope we all can come together to help push our economy back on track through the growth of our small businesses.

BusinessName:

Creative Capital Group

Website URL:
www.creativecapitalgroup.biz

Year Founded:

2008

Business Partners:
Michael Abraham

Number of Employees:
7

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LA Biz Journal: Venice’s funky vibe clicks with tech firms

Street Smart

Venice’s funky vibe clicks with tech firms

Venice’s 1350 AK building on Abbot  Kinney.

Photo by Ringo Chiu

Venice’s 1350 AK building on Abbot Kinney.

By Natalie Jarvey

Monday, November 29, 2010

The Abbot Kinney neighborhood in Venice has long been known for its laid-back atmosphere, distinctive shops and antique stores. But a spate of startups has found a home in the area, and now it’s becoming a center of tech and media.

At least five startups have launched there in the past few years, drawn by the neighborhood’s charms – and low rents. The miniboom has created a synergy of sorts: As the number of companies and their workers increase, several restaurants have opened to cater to them. That in turn draws more businesses.

“It’s a relaxed environment with amazing amenities within 100 feet,” said Todd Collins, vice president of sales and marketing of software company First Freight. “The restaurants and coffee shops make it a really dynamic, true community vibe down here that’s really attractive.”

Collins’ company, which provides management software to the freight and logistics industry, found a home in a colorful office at 1350 Abbot Kinney. The four-story white building, which tenants call 1350 AK, is also the site of three other tech startups and two business consulting companies that signed leases in the last year.

Santa Monica may be the center of the L.A. tech world, but the people who run the startups at 1350 AK said they’d rather be in Venice than among corporate high-rises and business parks.

“There’s a type of person who’s going to go to Third Street Promenade and a type of person who’s going to go to Abbot Kinney,” said Mark DiPaola, co-founder and chief executive of CheckPoints, a location-based iPhone app company that has a modern two-floor office at 1350 AK. “I’m more interested in that funky, eccentric person who will like Abbot Kinney. It fosters more creativity.”

But startups in Santa Monica say the area is a popular tech hub for a reason. Its central location makes it easy for employees and customers to access and the close proximity of so many companies fosters a close community of entrepreneurs.

“It’s all about location,” said Jason Nazar, co-founder and chief executive of Internet startup Docstoc. “When you’re looking to hire employees and bring people to the office, Santa Monica’s got prestige.”

Nevertheless, R Blank, chief technical offer at Almer/Blank, an interactive media company, said Venice’s location also helps build customer relations.

“It’s easy to get people out here,” Blank said of his warehouse office just off Abbot Kinney on Venezia Avenue. “We have a lot of clients who want to come to us because they want to visit Venice.”

Cheaper rent has also been a draw for some companies. The average price for office space in the West L.A. market, including Venice, is $3.72 per square foot, compared with $4.21 per square foot in Santa Monica, according to third quarter data compiled by Grubb & Ellis Co.

“Everybody’s thought about locating in Santa Monica, but the prices are so high,” said Collins, who moved into the building on Abbot Kinney about three years ago. “For startups, Venice is the ideal place.”

Restaurant revival

Many of the business owners live in Abbot Kinney and point out that it wasn’t always so attractive. Because of high crime rates in Venice’s rougher areas, there was some wariness attached to the neighborhood.

“When I first moved to Venice, it had a lot of crime and gang issues that were nationally known,” said John Plesnicar, who runs neighborhood blog AbbotKinneyOnline.com and moved to the area in 1989.

As crime concerns eased, entertainment companies began moving to the area, drawn by Venice’s reputation as an artists’ community. Blur Studio, a visual effects and animation company, set up shop on Electric Avenue in 1995 and many other companies followed. Psyop, a digital advertising company with headquarters in New York, opened its L.A. office near Abbot Kinney in 2008.

“In the 1990s, a lot of media companies moved from Hollywood to Santa Monica,” said Colleen O’Mara, chairwoman of the Venice Media District, which promotes the industry’s interests in the area. “But now we’ve seen them move south. They’ve been pushed out of Santa Monica because of the cost of rent and real estate.”

And where businesses go, restaurants follow.

Mediterranean restaurant Gjelina opened on the east end of the street in 2008 and high-concept Tasting Kitchen, which features a new menu every night, arrived in July last year. Chicago-based coffee bar Intelligentsia also opened a location on Abbot Kinney last summer.

Longstanding restaurants have also benefited. Hal’s, which opened in 1987, has become a popular takeout option.

“I joke with them that sometimes at lunchtime it looks like Burger King because they get all these to-go orders for people working in their offices,” said Carol Tantau, chairwoman of the Abbot Kinney Merchants Committee for the Venice Chamber of Commerce and owner of boutique Just Tantau.

Another element of Abbot Kinney’s revival is the arrival of high-end shops such as Jack Spade. The New York menswear designer opened a store in one of the street’s 1960s Craftsman bungalows in May.

DiPaola of CheckPoints said the new restaurants and shops have transformed the once-quiet street. He founded his first startup in 1350 Abbot Kinney in 2003 but outgrew the space in 2007, moved out and sold the company. When he returned to the same office to start CheckPoints, he noticed how much the area had changed.

“It’s gotten a little more fancy,” he said. “Abbot Kinney is starting to get to a critical mass where it can support more restaurants and shops.”

First Fridays

Most shop owners attribute the recent popularity of Abbot Kinney to its monthly event, First Fridays, which started in 2008 with a handful of shops. The first Friday of each month, store owners stay open late and give out wine or hors d’oeuvres to customers.

First Fridays got off to a slow start, but recently grew popular – perhaps too popular. As attendance has grown, so have the crowds. Some businesses are complaining.

“We were trying to bring more business to the street,” Tantau said. “Now it has a reputation as a party night. We’d like it to go back.”

With more visitors to the street, Abbot Kinney has faced a number of other problems, among them parking.

“It’s gotten really bad in the past two years. I have customers who drive around for 20 minutes looking for parking,” said Blank of Almer/Blank.

Area rents have also begun to rise, especially on Abbot Kinney. Blank said the parking problems and rising rents eventually could even drive him to move his company out of Venice.

But for many other companies, Abbot Kinney is just starting to have the growth they’ve been waiting for. With so many technology and media companies moving into the area, they’ve formed their own small startup community.

Matthew Burgess, founder of Formation Solutions, which helps startup businesses incorporate and is also housed at 1350 AK, has started a blog to engage this community of entrepreneurs. Through VeniceEntrepreneur.com he organizes dinners and get-togethers for them.

He said he’s excited by the number of startups that have moved to the area in the last two years. He expects that number to grow.

“Santa Monica gets a lot of attention because there’s a lot of great activity going on for startups,” Burgess said. “But I’m starting to see that kind of energy right here in Venice. It’s building momentum. It feels great.”

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